March 21, 2024
Dear Client,
As part of our commitment to provide the most reliable service to our clients, we have completed the MT5 maintenance and upgrade on 16th March, 2024.
If you have login issue on the MT5 software, please follow the instructions below to ensure successful login of your PC and Mobile version of MT5 live and demo accounts:
1. To make sure the new version of MT5 can work successfully, please completely uninstall the original MT5 software.
2. Install the latest version of MT5 from our official website or via the installation package after the uninstallation of the old version:
PC: https://download.mql5.com/cdn/web/vt.markets.pty/mt5/vtmarkets5setup.exe
iOS: https://download.mql5.com/cdn/mobile/mt5/ios?server=VTMarkets-Demo,VTMarkets-Live
Android: https://download.mql5.com/cdn/mobile/mt5/android?server=VTMarkets-Demo,VTMarkets-Live
3. After successful installation of new MT5, log into your live trading account with your current Master Password and follow the MT5’s system instructions to reset the Master Password.
4. If you forget the current Master Password, you can log into the Client Portal to reset your Master Password first. However, you will still need to again reset the Master Password after logging into MT5.
5. Your MT5 Demo account is set to expire. Should you require continued access, kindly create a new MT5 demo account through the client portal.
6. MT4 trading software is not affected by the above and can maintain the original master password.
Thank you for your patience and understanding about this important initiative.
If you’d like more information, please don’t hesitate to contact [email protected].
