April 25, 2024
Dear valued client:
VT Markets is committed to providing customers with a faster and more stable trading environment. We will upgrade our server and the MT5 software version from 00:30 to 06:00 server time on April 27, 2024 (Saturday).
During this period, Client Portal / VT Markets APP / MT4 / MT5 will be affected. You will not be able to log in to trade or perform the following operations, including deposit and withdrawal applications, account opening, and other account-related applications.
Please refer to the MT4 / MT5 software for the specific update completion and trading opening time.
Please pay attention to the following matters:
1. During the maintenance period and before the opening of the market, the quotation servers will be stopped. You will not be able to open new positions, close, or adjust any existing positions.
2. There might be a gap between the maintenance period and before/after the trade opening time. Pending orders or stop loss/take profit which is within the gap range will be executed at the market price after the maintenance ends. We recommend you pay attention to your positions.
Regarding MT5 server upgrade, please make sure that after April 27, 2024, your MT5 software has been updated to version 4150 or higher, and the computer operating system must be Windows 7 x 64-bit (or newer) to meet the minimum device requirements. You can download the latest version from the official website “Trading” → “MetaTrader5” to avoid the software malfunctioning.
The steps to check the MT5 software version are as follows:
※PC: Go to MT5 software > Help > About
※Android: Go to MT5 software > About
※iOS: Go to MT5 software > Settings > Settings
If you have not upgraded to the latest version, please uninstall the old version and click the following link to download and install the latest version:
PC download link
Android mobile devices download link
iOS mobile device download link
Huawei mobile device download link
We apologize for any inconvenience caused by this upgrade and maintenance, and we are committed to enhancing our services to better meet your needs.
If you have any questions, our team will be happy to answer them.
Please feel free to reach out via email at [email protected] or contact us through our online customer service.
