FAQ: Changing Your Trading Account Password

1. Via Client Portal: Log in to your Client Portal, select the desired trading account, click on the gear icon, then choose “change password.”

2. On PC MetaTrader Terminal: Navigate to “Tools” > “Option,” select the “Server” tab, then click “Change.”

3. On iOS MT4 App: Access “Settings,” tap on the account tab, select the “⋯” icon next to your account, and choose to change the master password.

4. On Android MT4 App: Tap the menu icon (≡), go to “manage account,” select the “⋯” icon, then opt to change the master password.

If You Forget Your Trading Account Password

Reset your password via the Client Portal by selecting the appropriate trading account, clicking the “lock” icon, choosing “Forgot password,” and following the system’s instructions to receive a reset link in your registered email.

Changing Your Client Portal Password

Log into the Client Portal, navigate to “Profile” > “Change Client Portal Password.”

If You Forget Your Client Portal Password

Click “Forgot password” on the Client Portal login page, input your registration email, and a reset link will be sent to you.

Investor Password (Read-only Password)

The investor password allows viewing access to your MetaTrader account’s trades and history without permitting any trading actions.

Checking Your Investor Password

PC MetaTrader 4/5: Go to “Tools” > “Options,” select “Change” under the “Server” tab, and set a new investor password.

Mobile Devices:

iOS: Navigate to “Settings,” tap the account tab, select the “⋯” icon under “Current Account,” and choose “Change Investor Password.”
Android: Tap “≡,” go to “Manage accounts,” select “Change password,” then “Change investor password.”

Enabling Client Portal Login Alert

Activate login alerts through the Client Portal under “Profile” > “My Profile” to receive email notifications of logins from new locations.

Reactivating an Archived Account

Archived accounts due to prolonged inactivity cannot be reactivated. To trade again, log in with your original email and open an additional account via the Client Portal. Remember, you cannot re-register with the same personal details if you have had a VT Markets live account previously. Instead, open an additional account following the provided steps.

Security Note

To protect your funds, withdrawal functionality is locked for 24 hours after changing your client portal password. Refer to the withdrawal page’s pop-up message in the client portal for details.

This guide is crafted to assist you in managing your VT Markets account effectively, ensuring a secure and seamless trading experience. For more information on your trading account please visit our help centre here.

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