March 15, 2024
FAQ For VT Markets Trading Conditions
What are the trading hours?
VT Markets offers a wide array of trading products, each with unique trading hours. To find the specific trading hours for a product, right-click on the product in your trading platform and select “Specification.”
How do I report a trading problem?
Should you encounter any trading issues, please email us at [email protected] with your trading account details and screenshots or videos of your MT4/MT5 orders. Our team will investigate and respond within 1-3 working days.
What is Ask price and Bid price?
In line with global financial practices, a differential exists between the ask (buy) and bid (sell) prices to prevent arbitrage and account for holding costs. The ask price, typically higher, is for investors expecting a price rise, while the bid price is for those anticipating a decline.
Order Sides Explained:
- Buy Orders: Initiated at the ask price, a buy or long position profits when the market price rises above the opening price.
- Sell Orders: Initiated at the bid price, a sell or short position profits when the market price falls below the opening price.
What Does The Side (buy/sell) of orders mean?
A “buy” order, or long position, is initiated when an investor believes an asset’s price will rise. This order is opened at the ask price and closed at the bid price. Profit occurs if the asset’s value increases above the opening price.
Conversely, a “sell” order, or short position, is established when an investor predicts a decrease in an asset’s price. It starts at the bid price and ends at the ask price, with profit resulting when the asset’s value falls below the opening price.
Can I go long and short on the same market, at the same time? And can I hedge?
VT Markets allows holding both long and short positions simultaneously in the same account for the same product, known as “locking positions.” Utilize the “Multiple Close By” or “Close By” functions in MT4 for hedging. Note: Hedging across multiple accounts is not permitted.
Can I hold both long and short positions in the same market simultaneously, and is hedging allowed?
VT Markets allows holding both long and short positions simultaneously in the same account for the same product, known as “locking positions.” Utilize the “Multiple Close By” or “Close By” functions in MT4 for hedging. Note: Hedging across multiple accounts is not permitted.
Is there a cap on an open position volume?
There is no limit to the size of open position volumes in VT Markets, but each account is limited to a maximum of 1,000 orders, including both open positions and pending orders. Minimum and maximum volumes per order are product-specific and can be found in the “Specification” section via MT4/MT5.
Why did my account balance become negative? How do I fix it?
Leveraged trading can amplify potential gains, yet it simultaneously heightens the risk of incurring losses exceeding your initial investment.
To address a negative account balance, kindly execute the following steps to apply for a negative balance adjustment:
1. Sign into the Client Portal.
2. Navigate to “Live accounts.”
3. Select “Reset” located at the extreme right of your MT4/5 account list.
Please note:
- Resetting your account will remove any existing credit bonuses.
- Ensure all positions are closed before requesting an account reset.
- This option is not available for PAMM/MAM accounts.
What is the difference between equity and balance?
Equity reflects the cumulative account balance, inclusive of unrealized gains or losses and any credits or bonuses. Therefore, it’s possible for your equity to be positive even with a negative account balance, particularly if there’s a credit bonus applied, as equity encompasses both your balance and the bonus.
For further inquiries or detailed information about our trading conditions and services, please visit the comprehensive FAQ section on our website or contact our support team. You may also visit our HelpCentre for more detailed FAQs.
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