March 21, 2024
How Do I Submit a Withdrawal Request?
To request a withdrawal:
1. Log in to your Client Portal.
2. Navigate to Funds > Withdraw funds on the left sidebar. Follow the prompts to choose your trading account and specify the withdrawal amount.
3. Select a withdrawal method, enter the necessary details, and submit your request.
Note: The available balance reflects the amount post deduction of any bonuses and margin. For UnionPay withdrawals, add your payment details under Funds > Payment details before proceeding.
Can I Withdraw to Another Broker?
No, VT Markets cannot transfer funds directly to another broker due to the lack of reciprocal agreements and to comply with AML and CTFC regulations.
Can I Withdraw Funds to Someone Else’s Account?
No, withdrawals must be made to the account holder’s own bank accounts in adherence to regulatory requirements.
What Withdrawal Methods Are Supported?
VT Markets supports various methods, including wire transfer, credit/debit cards, FasaPay, Skrill, and Neteller. Withdrawals must be made using the same method as the deposit due to regulatory requirements.
Is There a Withdrawal Handling Fee?
VT Markets does not impose handling fees on most withdrawals. Specific charges apply for wire transfers after the first free withdrawal each month, Fasapay, Skrill, and Neteller withdrawals. Banks and payment providers may apply additional fees.
Here are the fees for references:
- Fasapay – 0.5%
- Skrill – 1%
- Neteller – 2%
Can I Submit a Withdrawal Request on Weekends?
Yes, but processing by financial institutions only occurs on working days (Monday to Friday).
How to Withdraw via Local Bank Transfer?
1. Log in to your Client Portal.
2. Go to Funds > Withdraw funds.
3. Select your trading account, enter the withdrawal amount, and continue.
4. Click Add a withdraw method and select your local bank transfer option. Complete your bank information and submit.
What’s the minimum amount I can withdraw from a VT Markets live account?
The smallest withdrawal amount is 40 units of your account’s base currency. Nonetheless, it’s important to note that specific deposit and withdrawal methods might have their own set of rules. For detailed guidelines, please check the visit the deposit or withdrawal pages on our website.
Can a withdrawal request be rejected?
Yes, a withdrawal request can be rejected for various reasons, such as inadequate free margin, incorrect bank details, attempts to transfer to a third-party account, among others.
If your withdrawal request is denied, you will find the specific reason in the email notification sent to you. For further inquiries or assistance, please feel free to reach out to us through our 24/7 live chat or email us at [email protected].
Why can I only withdraw to my debit/credit card?
In compliance with anti-money laundering and counter-terrorism financing regulations, your withdrawal method must match your deposit method. If you deposited funds using a debit/credit card, you are required to withdraw funds back to that card first. Once you have completely withdrawn the deposited amount back to the card, other withdrawal options will become available for any remaining funds.
Why is my withdrawal not processed yet?
Withdrawal times can vary based on the method used; for example, bank wire transfers and credit/debit card withdrawals might take up to 7 business days.
If 7 business days have passed since your withdrawal request was processed and you haven’t received your funds, please send us your latest bank statement covering the withdrawal date through the 7th day to [email protected] for support.
Ensure your bank statement spans from the withdrawal date to the 7th day post-withdrawal for comprehensive assistance.
For more detailed information and to review our detailed deposit & withdrawal policies, please visit vtmarkets.net/faq and our policy page, or reach out to [email protected] for further assistance.
