/faq/a-complete-faq-on-vt-markets-metatrader-4-and-metatrader-5/

    A Complete FAQ on VT Markets MetaTrader 4 and MetaTrader 5

    April 2, 2024

    VT Markets MT4/MT5 FAQ

    VT Markets offers cutting-edge trading platforms MetaTrader 4 (MT4) and MetaTrader 5 (MT5), providing traders with powerful tools for market analysis, automated trading (via Expert Advisors), and access to advanced financial trading functions. Whether you’re a novice or an experienced trader, VT Markets’ MT4 and MT5 platforms cater to your needs, offering a robust, user-friendly trading experience.


    Where can I find my MT4/5 login details after completing registration?

    After completing your registration, check your email for login details to access the client portal. There, you can apply for both live and demo accounts. For a demo account, you’ll need to complete the initial verification step by providing basic information. To open a live account, submit your proof of identity (POI) and proof of address (POA) for verification. Once approved, your MT4/5 login credentials will be emailed to you.


    What Trading Platforms Are Available at VT Markets for MetaTrader 4 and MetaTrader 5?

    VT Markets provides versatile trading platforms for all types of traders:

    • MetaTrader 4 (MT4):
      • For PC: Advanced charting, automated trading.
      • For Mobile: Trade on the go with comprehensive features.
      • Webtrader: Convenient browser-based trading.
    • MetaTrader 5 (MT5):
      • For PC: Enhanced trading tools, more instruments.
      • For Mobile: Seamless mobile trading experience.

    Choose the platform that fits your trading needs with VT Markets MT4/MT5 and access global markets with ease.


    Using MT4 / MetaTrader 5 on the VT Markets App

    Yes, the VT Markets App supports both MT4 and MT5 accounts. Access your MT5 account via the “Manage Account” section by selecting “Account.” To open an additional MT5 account, click “Add Account” and choose “MT5” as the account type. For any assistance, contact our customer support team.


    Resetting MT4/5 Password via VT Markets App

    The VT Markets App, an independent application, requires you to log in to the Client Portal on the official website for any MT4/5 password changes.


    Accessing Trade Ideas on MT4/MT5

    Trade ideas require:

    • A live VT Markets account.
    • A minimum cumulative deposit of US$500. Upon meeting these requirements, you’ll unlock additional trade ideas on MT4 and MT5 platforms. Contact support if issues persist.

    Platforms Supporting Acuity Signal Centre

    Currently, Acuity Signal Centre is integrated with both the MT4 and MT5 platforms. Stay tuned for updates on further integrations.


    Closing Your Trading Account

    VT Markets does not directly close MT4 and MT5 trading accounts. To close an account, zero out the balance and avoid logging in for 90 days, or use the “Hide” function in the Client Portal.


    VT Markets GMT Offset/Server Time

    Our trading server time alternates between GMT+2 and GMT+3 to align with daylight savings, matching the New York closing time (5 pm EST). Platform time can be viewed in MT4/MT5 via “Market Watch.”


    Deposit Visibility Issues

    If your deposit isn’t showing, it might still be processing. Check with your payment provider. For immediate concerns, contact our support team or email us.


    Validity of VT Markets Free Demo Accounts

    Demo accounts on MT4 are valid for 90 days, and on MT5 for 30 days since the last login. Expired accounts can be renewed via the Client Portal.


    Reporting Trading Issues

    Email [email protected] with your account details and screenshots of the issue. Response time is typically 1-3 business days.


    Adding/Hiding Products in MetaTrader

    To add or hide symbols in MT4/5, use the “Market Watch” options on PC or the “+” icon on mobile apps. Detailed steps are available for both Android and iOS.


    Checking Your Investor Password

    Investor (read-only) passwords can be set or changed in the MT4/MT5 “Options” menu under “Server.” Mobile users have similar options in the app settings.


    Downloading MT4/MT5 on Mobile

    Visit our “Platforms” section under “Trading” on the VT Markets website to download the MT4 or MT5 app. Enjoy a seamless trading experience with VT Markets.


    Web Browser Trading

    Access your trading account quickly and securely using a web browser through the provided link for web-based trading.


    MT4 System Time vs. Device Time

    MT4 operates on GMT+2/+3 time zone, not matching local time zones to prevent sync errors. Optimize server synchronization by enhancing network connectivity.


    Expert Advisors (EA) and Trading Signals

    VT Markets is compatible with your personal EA and trading signals but does not provide these programs directly. Ensure system compatibility for optimal performance.


    Can I log in to one trading account on different devices simultaneously? Will the trading operations be synchronized on all the devices? Is there any data be unable to be synchronized?

    Yes, VT Markets allows clients to log in to the same trading account on multiple devices at the same time. All trading operations will be synchronized across all devices. However, trading journals will be recorded separately on each device.


    What should I enter as the “broker” on the Android version of MT4/5?

    For the Android version of MetaTrader 4 or 5, when prompted to enter the broker on the login page, input “VTmarkets” and select your MT4/5 server. You can find your MT4/5 login server information in the email sent to you or in the MT4/5 list on the live account tab at the Client Portal.


    Why is my MetaTrader showing random symbols?

    MetaTrader 4 Client Terminal does not support Unicode, requiring the appropriate language setting for non-Unicode programs in Windows. To adjust this, access the Region and Language settings in the Control Panel and specify the language for non-Unicode programs. A system restart will be necessary to apply changes.


    Why is the “new order” on my MT4/5 greyed out and can not be clicked?

    Ensure you’ve logged in using the Master Password, not the Investor Password. The Investor Password grants read-only access, causing the “new order” button to be inactive. Check the login credential email for your Master and Investor Passwords.


    Does my chart show the bid price or the ask price?

    By default, the VT Markets MetaTrader 4 platform shows the bid price. To display the ask price, right-click on the chart, select “Properties”, go to the “Common” tab, and check the “Show ask line” box. In the VT App, select the symbol to open the chart and click the “rectangle” button to display the “ask line”.


    I have completed the registration, but where is my MT4/5 login credential?

    Upon completing registration, you will receive client portal access login via email. Use this to log in to the client portal and request a live or demo account. For a demo account, complete the first step of verification by providing basic information. For a live account, upload your POI and POA for verification. MT4/5 login credentials will be sent to your email upon document verification.


    Why does MT4/5 show “No connection” when I try to connect to the server?

    This issue could be due to unstable internet or server problems. Check your internet connection, rescan servers, or re-login to your account. If the problem persists, contact VT Markets via Live Chat or email at [email protected] for assistance.


    Starting Your Trading Journey with VT Markets

    Embarking on your trading adventure with VT Markets is straightforward and risk-free, thanks to our MT4/MT5 demo account options. These platforms allow you to hone your trading strategies and gain a genuine feel for the forex market’s dynamics, all without financial risk. It’s the perfect starting point for those new to forex or anyone looking to test their strategies in a live market environment. When you’re ready to dive in, simply open a demo account on either the MT4 or MT5 platform with VT Markets and unlock the vast potential of the forex market at your fingertips.


    Further Assistance and Information

    For additional guidance or specific queries, our support team is ready to assist. Visit vtmarkets.net/faq for comprehensive FAQs or explore our help center for more insights into trading with VT Markets.