A Complete FAQ For VT Markets APP

March 26, 2024

How to Download the VT Markets App?

1. Log into the Client Portal.
2. Click “Download” or scan the QR code for Android/iOS. iOS users can search “VT Markets” in the App Store.

Facing “Invalid Token” or Continuous Loading?

1. Navigate to “Profile” > “Log out”.
2. Re-login to fix the issue.

Can’t Link or Log Into the App?

1. If previously registered with a phone number, log in using it.
2. Go to [order] > [account].
3. Select [email account] to link your accounts.

Seeing “Account Cannot Trade” Message?

1. This likely indicates incomplete ID verification. Await email confirmation upon completion.

Downloading MT4/MT5 on Mobile:

1. Visit our website, head to “Trading” > “Platforms”.
2. Choose MT4 or MT5 and follow download instructions for your device.

Can I Use a Demo Account from MT4 on the VT Markets App?

1. No, Demo accounts from MT4 can’t be accessed on the VT Markets App. Open a Demo account via the app.

Not Receiving SMS Verification Code?

1. Contact our Live Chat support if the SMS doesn’t arrive within a minute.

“Please Try Again in a Few Minutes” Error on Login?

1. Wait around 30 minutes or contact customer support if the issue persists.

How to Deposit Using the VT Markets App?

1. Go to “Orders” > “Deposit”.
2. Select a deposit method and follow the on-screen instructions.

Making a Withdrawal on the VT Markets App:

1. Navigate to “Orders” > “Balance” > “Withdraw”.
2. Enter withdrawal amount, select payment method, and confirm.

Promotional Activities on the VT Markets App:

1. Click “Offers” at the app’s bottom to view current promotions.

What Is a “Coupon” on the VT Markets App?

1. “Coupons” are distributed during official events. View them under “Orders”.

Checking Balance and Credit Bonus:

1. Go to the “order page” and swipe left on the upper panel.

Transferring Funds Between Trading Accounts:

1. Navigate to “order page” > “more” > “transfer”.
2. Ensure no credit bonus is associated with the source account, and both accounts have the same currency.

Changing the App’s Language:

1. Go to Profile > Settings > System Language to select your preferred language.

Changing VT Markets App Password:

1. Navigate to Profile > Settings > Account Security > Change Password.

Number of Demo Accounts Allowed on the VT Markets App:

1. Currently limited to one demo account. Request additional ones via the Client Portal for MT4/MT5 use.

Resetting MT4/5 Password and Switching Accounts:

1. Reset passwords via the Client Portal. Switch accounts directly in the app.

For More Information:

For further assistance or to learn more, don’t hesitate to contact our support team or visit vtmarkets.net/faq for more FAQs on our products. Alternatively, you may also visit our helpcentre to find out more.