How to Download the VT Markets App?

1. Log into the Client Portal.
2. Click “Download” or scan the QR code for Android/iOS. iOS users can search “VT Markets” in the App Store.

Facing “Invalid Token” or Continuous Loading?

1. Navigate to “Profile” > “Log out”.
2. Re-login to fix the issue.

Can’t Link or Log Into the App?

1. If previously registered with a phone number, log in using it.
2. Go to [order] > [account].
3. Select [email account] to link your accounts.

Seeing “Account Cannot Trade” Message?

1. This likely indicates incomplete ID verification. Await email confirmation upon completion.

Downloading MT4/MT5 on Mobile:

1. Visit our website, head to “Trading” > “Platforms”.
2. Choose MT4 or MT5 and follow download instructions for your device.

Can I Use a Demo Account from MT4 on the VT Markets App?

1. No, Demo accounts from MT4 can’t be accessed on the VT Markets App. Open a Demo account via the app.

Not Receiving SMS Verification Code?

1. Contact our Live Chat support if the SMS doesn’t arrive within a minute.

“Please Try Again in a Few Minutes” Error on Login?

1. Wait around 30 minutes or contact customer support if the issue persists.

How to Deposit Using the VT Markets App?

1. Go to “Orders” > “Deposit”.
2. Select a deposit method and follow the on-screen instructions.

Making a Withdrawal on the VT Markets App:

1. Navigate to “Orders” > “Balance” > “Withdraw”.
2. Enter withdrawal amount, select payment method, and confirm.

Promotional Activities on the VT Markets App:

1. Click “Offers” at the app’s bottom to view current promotions.

What Is a “Coupon” on the VT Markets App?

1. “Coupons” are distributed during official events. View them under “Orders”.

Checking Balance and Credit Bonus:

1. Go to the “order page” and swipe left on the upper panel.

Transferring Funds Between Trading Accounts:

1. Navigate to “order page” > “more” > “transfer”.
2. Ensure no credit bonus is associated with the source account, and both accounts have the same currency.

Changing the App’s Language:

1. Go to Profile > Settings > System Language to select your preferred language.

Changing VT Markets App Password:

1. Navigate to Profile > Settings > Account Security > Change Password.

Number of Demo Accounts Allowed on the VT Markets App:

1. Currently limited to one demo account. Request additional ones via the Client Portal for MT4/MT5 use.

Resetting MT4/5 Password and Switching Accounts:

1. Reset passwords via the Client Portal. Switch accounts directly in the app.

For More Information:

For further assistance or to learn more, don’t hesitate to contact our support team or visit vtmarkets.net/faq for more FAQs on our products. Alternatively, you may also visit our helpcentre to find out more.